Managing a set of customers is not an easy task. It was therefore necessary to think of an automated system in order to take care of the expectations. The revolution in this sector is the IVR. Given the importance of nurturing the relationship between a company's customers and the company itself, this is the best news. Even if it is already used by a large number of companies, it is still unknown to a good number of people.
What is IVR?
Ivr or Interactive Voice Response is an automated communication system. It is used in the field of telephone reception and telesecretariat services. It is literally a telephone mechanism that ultimately manages incoming calls from an individual or a company. Even if it is seen from the outside as a compact and less productive scientific robot, it allows a simplification of the work of the secretariat. With the evolution of the product it knows improvements and today it is used by its detractors. It offers significant freedom and decentralization to the secretariat and breaks the boundaries between a service and its customers. You are probably looking for a quick simple and effective solution to better lead the communication side of your structure here you have one of the best call center solution.
How does Interactive Voice Response work?
The internet voice server system works like a robot. It has been programmed by algorithms for specific execution and meets specific needs. Indeed, when the call center receives a call it must take information from the existing programming. In practice it can be an execution of the form "To be put in contact with our secretariat, type 4. To join the business department type 6". Depending on the needs presented by the company, a very specific algorithm will be implemented that responds to customer complaints. With IVR it has never been easier to delegate the call service within a company.