Considered as a virtual assistant, the chatbot is a computer programming that makes exchanges with a person in oral and written form. This conversational money with a user, many ignore how useful it is and by ricochet its importance for social networks. This computer program allows you to boost your business very quickly when you know how to use it on Facebook. Read this article to learn more.
To Address and help customers
If you want to keep in touch with your customers, you need to set up a chatbot. So if you want to know more about the use of chatbots on Facebook, you have to go to this blog for more information. Just remember that it is great to use a Facebook chatbot to answer your customers' requests.
Indeed it is very easy for customers to send their concerns through a Facebook message. Especially when there is automatic programming that allows them to have an immediate response to their concern. You should therefore know that you should use their frequent concerns to set up automatic responses.
The said concerns can take into account for example the opening hours of your business, your order status, your delivery charges, etc.
To use the Facebook chatbot to facilitate the buying process
Customers often like and appreciate it when they are assisted in some way during the purchase process. So it would be nice to use the Facebook chatbot of your company to show him the departments where he can find what he needs at his request. And when he finishes his purchase and pays his bill, your Facebook chatbot can for example send him a payment confirmation message. And it can also inform him of his visit to your store.
These aids that your Facebook chatbot provides to your customers allow you to avoid a number of things.